Shipping Policies
- MINIMUM ORDER:
No minimum
- HANDLING FEE:
A $15.00 handling fee or actual shipping charge for orders under $300.00 applies to all standard ground shipments to any destination within the contiguous United States. Shipping still applies on wire cages and cat trees regardless of order size. - SHIPPING
*Starting May 15th, 2022 Our free shipping minimum will increase to $300.00. King Wholesale pays shipping on orders over $300.00 on 95% of the items we sell! This applies to all standard ground shipments to any destination within the United States excluding Hawaii, Alaska and Puerto Rico, which will be quoted using the most economical prior to shipping. Submit the order as a quote with notes at checkout page. We will pull and pre-pack to give an accurate quote. We notify usually in 1 business day by responding with an update to your order confirmation email. - Express shipping methods available for an additional charge
- SHIPPING ALWAYS APPLIES ON:
Plastic & wire cages, fabric crates, pet carriers, ex-pens, grooming tables, equipment, tubs, dryers, Oster & Double K clippers, pet doors and items that list a shipping weight, marked FOB, and Oversize. - If certain items are exempt from shipping charges, no shipping charges will be reflected upon checkout.
- INTERNATIONAL ORDERS:
- King Wholesale can ship internationally. You will need to be a registered customer of King Wholesale pet supplies.
- See international Registration page
- There are a few more requirements to ship to destinations outside the U.S.
- King Wholesale has a $350.00 merchandise minimum. King Wholesale does not pay freight on international orders. The shipping charge is calculated by weight and destination and ships USPS (United states postal service). Submit the order as a quote with notes at checkout page. We will pull and pre-pack to give accurate quote. We notify usually in 1 business day by responding with an update to your order confirmation email.
- Please email us or use the contact page to leave a message and we will be glad to assist you in setting up your order.
- Please include:
1) Name
2) Billing Address (International or registered U.S. agent)
3) Shipping Address
4) Telephone Number
5) Items (Including sizes, colors, etc.)
6) Any Questions
- VISA, Master Card & Discover credit cards and bank debit cards accepted.
- If you wish to place an order to be picked up at our facility please allow 24HRS
Call 800-825-4647. - Damages or Shortages must be reported within 48 hours of delivery.
- For problems with your order please use the Contact form for customer service with invoice number as subject and items that are incorrect or damaged. For any product damages please SAVE the container with merchandise and include pictures of the box and merchandise in your email. The order damages will be reviewed, and you will be contacted with a resolution within 2 business days.
- While every effort is made to prevent typographical errors, we are not responsible for errors and/or omissions. which may appear on this web site or within email correspondence. We reserve the right to correct, adjust, alter, update or remove any matter on this web site without notice. Please contact us if you happen to run across any typographical errors or incomplete content, we appreciate your assistance with making our web site the best that it can be.
Thank you for shopping KING WHOLESALE!